The v5.6.1 release is still undergoing testing and optimization. The Appliance Team is committed to delivering high-quality releases and will continue to hold this update until we are confident we have sufficiently addressed a correlation performance issue that exists in v5.6. This decision was not taken lightly and we apologize for the long overdue update.
The Appliance Team has decided to further delay the release of v5.6.1 to perform additional benchmarking and performance tests. We expect to have an updated timeline for the release early next week.
We are now projecting to release v5.6.1 during the first week of October. Thank you for your patience.
We have now resolved most of the support cases related to this incident. If you are experiencing any issues, please reach out to AlienVault Support directly for assistance at [email protected]
We will continue to update this forum post with information regarding 5.6.1 as it becomes available. Thank you.
We are working aggressively to make USM Appliance 5.6.1 ready for release. We expect that this release will be available mid-September. This release will separate the update from the database migration (optional). We will continue to provide updates and more information on this thread.
If you are currently experiencing issues related to USM Appliance 5.6, please contact AlienVault Support ([email protected]) for assistance.
OSSIM users can refer to an earlier comment in this thread from Kratos for self-guidance.
Thank you for your understanding as we continue to work on this issue.
Thank you for your understanding as we continue to work on this issue. Please be aware that we may have longer than usual wait times this week while our Support Team works to restore service for all affected customers. We have prioritized support cases related to this incident, which may impact wait times on other support cases. We appreciate your patience and cooperation with our Support Engineers, who are working diligently to get cases resolved as quickly as possible.
We apologize for any disruption caused by this incident and are working through it as quickly as possible. Below, please find the latest update on our progress. We will continue to update this forum thread to keep you informed.
What Happened On Thursday, August 2, 2018, we released USM Appliance 5.6 and the ability for existing USM Appliance customers to update. This update was coupled with a database migration. Because the update and the migration were coupled, the operating system of the USM Appliance could not be fully configured until the database migration was complete. Unfortunately, for some customers, that database migration took a significant amount of time. We didn't clearly state that this process could be lengthy. Customers who chose to reboot their USM Appliance before the process finished were unable to use the system.
We recognize that we did not provide enough guidance to customers ahead of the update on the potential length of time the database migration could take, how to check progress on the migration, or explicit guidance not to reboot. We will take steps to prevent this situation from happening in future updates.
What We’re Doing Now The AlienVault Support Team has prioritized related support cases and is working with all affected customers to get their USM Appliances operating normally. Please know that we are working as quickly as possible to restore service for all affected customers.
At the same time, the AlienVault Engineering Team is working to decouple the database migration from the 5.6.1 update, which includes functional changes, bug fixes, and other benefits. This will provide customers who have not yet upgraded to 5.6 with the ability to perform the database migration separately. We will continue to provide public updates in this location.
What This Means for You Affected customers should reach out to AlienVault Support ([email protected]) for assistance getting USM Appliance up and running. In most cases, we will be able to help you to complete the update to 5.6. For a handful of customers, we will need to help you restore a backup or redeploy. Once your USM Appliance is operating normally, you will be able to update it as usual when the 5.6.1 upgrade is available.
Customers who have successfully updated to 5.6 are unaffected and do not need to take any action. When the new 5.6.1 upgrade is available, you will be able to update it as usual. Your database was successfully migrated in the 5.6 update, so you will not need to take any action after this update. There is no risk or impact to you at this time.
Customers who did not start the 5.6 update and are still running 5.5.1 are unaffected and do not need to take any action. When the new 5.6.1 upgrade is available, you will be able to update it as usual. Separately, you will have the option to migrate your database, if you choose to.
What We Are Doing Moving Forward We continually strive to assure the capabilities of our product and remain focused on ensuring that we deliver what you expect. Our engineering team has triaged the causes of this incident. We are implementing steps to prevent this type of situation from reoccurring.
Original Post, 8/3:
Summary AlienVault has elected to pull the v5.6 update from production after becoming aware of several issues within our customer base.
What’s Next We will be releasing a new version of v5.6 shortly. In the forthcoming release notes, we will detail the issues that were observed and what actions we took to address these in the new release.
What You Should Do To those waiting for the update, we will have a new version available as soon as possible. If you have not updated to v5.6, you are not affected. Please contact AlienVault Support with any questions or concerns.
We are grateful to everyone who reported the issues and will continue to work to resolve them.